Equipment and Chemicals

Water softeners.

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What are water softeners?

Water softeners remove hardness minerals such as calcium and magnesium through ion exchange technology, helping to prevent scale formation and protect downstream systems. The result is improved water quality, longer equipment lifespan, and reduced risk of corrosion or Legionella development.

At Complii, we supply, install, and maintain high-performance commercial and industrial water softeners designed to meet the most demanding applications. Our systems are built for efficiency, reliability, and low operating costs, helping you maintain safe and compliant water networks.

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Why choose Complii?

How we can help.

Protect your people, property, and business. Here’s why we’re the right choice for water softeners.

Comprehensive water softening solutions

Complii’s range of soloSOFT, duoSOFT, and twinSOFT water softeners offers tailored solutions for every environment. Whether you require a simplex system for standard flow rates or a true duplex design for continuous, high-volume operation, our engineers specify the right system to meet your site’s needs.

soloSOFT – simplex water softeners

The soloSOFT range provides dependable softening performance for smaller or single-stream systems. With automatic control valves, durable vessels, and efficient salt and water use, these systems deliver reliable operation and a low total cost of ownership.

duoSOFT – twin water softeners

Designed for sites that need a continuous supply of softened water, duoSOFT systems alternate between two vessels to maintain operation during regeneration. This ensures uninterrupted water quality, high efficiency, and protection for critical processes such as boiler feed or cooling systems.

twinSOFT – true duplex systems

Our twinSOFT range provides simultaneous “duty-duty” capability for higher flow rates and larger industrial operations. Built for resilience and reliability, these systems guarantee consistent soft water output even under demanding conditions, with minimal maintenance requirements.

Ion exchange technology

All Complii softeners use proven ion exchange technology to deliver consistent results. By replacing hardness ions with sodium, our systems reduce scale formation, protect assets, and enhance efficiency across heating and water systems. This process requires no harsh chemicals, offering a cleaner, more sustainable solution.

Engineered for performance and value

Every water softener supplied by Complii is selected and configured by experienced engineers for optimal reliability and low operating cost. From initial specification through to installation, service, and maintenance, we provide end-to-end support to ensure long-lasting performance and compliance.

Your questions answered.

  • Water softeners use ion exchange to remove hardness minerals like calcium and magnesium, replacing them with sodium ions. This process prevents limescale build-up and protects your system from damage and efficiency loss.

  • We supply three core ranges: soloSOFT simplex systems for straightforward applications, duoSOFT twin systems for continuous operation, and twinSOFT duplex systems for high-flow industrial environments.

  • They are widely used for boiler pre-treatment, process water, cooling tower feed, cleaning-in-place (CIP) operations, and closed system top-up, often in conjunction with reverse osmosis units.

  • Ion exchange offers a chemical-free, highly efficient method for producing soft water. It helps prevent scale and corrosion, extends asset life, and supports compliance with water safety and efficiency standards.

  • Yes. Our engineers handle everything from design and installation to scheduled maintenance, regeneration checks, and system optimisation, ensuring your softeners continue to perform safely and efficiently.

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Get in touch for a tailored quotation that fits your site’s needs.