Disabled refuge.

You must provide a safe means of escape for everyone using the building, including those who cannot self evacuate. Refuges are a common and effective way to meet this duty in multi storey non domestic premises. They should be supported by trained staff and a current emergency plan.

Emergency Voice Communication systems are typically designed and maintained in line with BS 5839 9. Inclusive and accessible design principles are guided by BS 8300 and relevant building regulations or guidance. Your fire risk assessment should confirm the appropriate approach for your premises.

Refuge points are usually on protected stair landings or adjacent to evacuation lifts. They should not obstruct the escape route. As a guide, many schemes allow a clear wheelchair space of around 900 mm by 1400 mm within fire resisting construction that provides at least thirty minutes separation. Your designer will confirm exact requirements for your building.

Each refuge point has an outstation with a call button and hands free audio. When pressed, an alert appears at the control panel and two way speech opens so staff can talk to the caller, record details, and arrange assistance. Panels are battery backed and monitored so faults are reported promptly.

Yes, subject to a site survey. Wireless outstations can reduce cabling and disruption, which is useful in heritage or occupied buildings. They must still meet coverage, reliability, and power requirements and be maintained to the same standard as wired systems.

Refuge points and control equipment should be tested routinely to confirm communication, indication, and power supply performance. Keep records, train staff as part of your emergency plan, and include the system within your planned preventive maintenance schedule.